Hoyle, D., & Thompson, J. (2001). Converting a quality management system using the process approach (2nd ed.). Monmouthshire: Transition Support.
Παραπομπή Chicago StyleHoyle, David, and John Thompson. Converting a Quality Management System Using the Process Approach. 2nd ed. Monmouthshire: Transition Support, 2001.
Παραπομπή MLAHoyle, David, and John Thompson. Converting a Quality Management System Using the Process Approach. 2nd ed. Monmouthshire: Transition Support, 2001.
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