Harmon, P., Davenport, T. H., & Davenport, T. (2007). Business process change: A guide for business managers and BPM and six sigma professionals (2nd ed.). Amsterdam: Elsevier/Morgan Kaufmann.
Παραπομπή Chicago StyleHarmon, Paul, Thomas H. Davenport, and Tom Davenport. Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2nd ed. Amsterdam: Elsevier/Morgan Kaufmann, 2007.
Παραπομπή MLAHarmon, Paul, Thomas H. Davenport, and Tom Davenport. Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. 2nd ed. Amsterdam: Elsevier/Morgan Kaufmann, 2007.
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