Rosander, A. C. 1. (1991). Deming's 14 points applied to services. New York: Milwaukee, Wis.: Marcel Dekker, Inc. ASQCQuality Press.
Παραπομπή Chicago StyleRosander, A. C. 1903-. Deming's 14 Points Applied to Services. New York: Milwaukee, Wis.: Marcel Dekker, Inc. ASQCQuality Press, 1991.
Παραπομπή MLARosander, A. C. 1903-. Deming's 14 Points Applied to Services. New York: Milwaukee, Wis.: Marcel Dekker, Inc. ASQCQuality Press, 1991.
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