Tenner, A. R., DeToro, I. J., & Detoro, I. J. (1996). Process redesign: The implementation guide for managers. Reading, Mass.: Addison-Wesley.
Παραπομπή Chicago StyleTenner, Arthur R., Irving J. DeToro, and Irving J. Detoro. Process Redesign: The Implementation Guide for Managers. Reading, Mass.: Addison-Wesley, 1996.
Παραπομπή MLATenner, Arthur R., Irving J. DeToro, and Irving J. Detoro. Process Redesign: The Implementation Guide for Managers. Reading, Mass.: Addison-Wesley, 1996.
Πρόσοχή: Οι παραπομπές μπορεί να μην είναι 100% ακριβείς.